Frequently Asked Questions
Our Customer Service team is here to help. Email us at support@catpowertools.com.au, or complete the form on our Contact Us page and we’ll get back to you as soon as possible.
Warranty Registration
How do I register my Cat® Power Tool product?
To register your product, please complete the online form on our Warranty Registration page. You will need your tool’s serial number and proof of purchase from an authorised Cat® Power Tools retailer.
How do I qualify for extended warranty coverage?
To qualify for the extended warranty, your Cat® Power Tool must be registered within 60 days of the original purchase date via our Warranty Registration page.
Eligible tools receive an additional 2 year extended warranty (in addition to the standard warranty period).
Please note: Batteries and chargers are excluded from the extended warranty offer, in accordance with our Warranty Policy.
For full terms and conditions, please refer to our Warranty Policy page.
Can I register a product even if it does not have an extended warranty?
Yes. All Cat® Power Tool products can be registered, even if they are not eligible for extended warranty coverage.
Product registration is recommended to help you:
- Stay informed about new product releases
- Receive updates on exclusive offers
- Be notified of any important safety updates or recalls
Can multiple people register the same tool?
No. Each Cat® Power Tool can only be registered once.
Registration requires a unique serial number and valid proof of purchase from an authorised Cat® Power Tools retailer.
Why do I need to provide a serial number when registering a tool?
The serial number is a unique identifier specific to your Cat® Power Tool. It allows us to verify your product, confirm warranty eligibility, and accurately record your registration.
To register your tool, please visit the Warranty Registration page and follow the prompts.
What warranty period applies to tools, batteries, and chargers?
- Power Tools: 3-year standard warranty
- Extended Warranty: Additional 2 years when registered within 60 days of purchase
- Batteries & Chargers: 2-year warranty
For full warranty details, please refer to our Warranty Policy.
Which products are not eligible for extended warranty?
Batteries and chargers are not eligible for extended warranty coverage.
Please refer to our Warranty Policy page for complete
How do I submit a warranty claim?
To submit a warranty claim, return the product to your authorised Cat® Power Tools retailer with your proof of purchase. They will assist you with the claims process.
Alternatively, you can email support@catpowertools.com.au for further assistance
Compatibility & Accessories
What batteries are compatible with your cordless tools?
All Cat® 18V batteries are designed to be compatible across the Cat® 18V cordless power tool range. This platform compatibility allows you to use the same battery across multiple tools, offering flexibility, convenience, and cost efficiency.
Always ensure you are using a genuine Cat® 18V battery and compatible charger for optimal performance and safety.
Can your tools be used with third-party accessories?
Yes. Cat® Power Tools can be used with third-party accessories, provided they are designed and rated for the tool’s intended application and specifications.
Accessories do not need to be Cat® branded; however, it is important to ensure they are compatible in terms of size, fitting type, speed rating, and intended use. Using incorrectly specified accessories may affect performance or safety.
Are Cat power tool batteries interchangeable across all tools?
Yes. Cat® 18V batteries and chargers are compatible across the entire Cat® 18V cordless range. This interchangeable battery platform allows you to power multiple tools with the same battery system, improving
efficiency and convenience on the job.
Battery & Charging
How do I know when my battery needs replacing?
Over time, all rechargeable batteries naturally lose capacity. Signs that your battery may need replacing include noticeably reduced runtime, difficulty holding a charge, longer charging times, or inconsistent performance.
If you have concerns about your battery’s performance, we recommend speaking with your authorised Cat® Power Tools retailer. They can help determine whether a replacement battery is required.
How long do Cat batteries take to recharge?
Charging time depends on the charger’s amp rating and the battery’s level of discharge before charging. Higher amp-rated chargers will recharge batteries faster.
As a general guide (for a fully discharged battery):
- DXC4 Charger: Charges a 4.0Ah battery in approximately 1 hour
- DXC15 Fast Charger: Charges a 4.0Ah battery in approximately 26 minutes
Tool Use & Safety
Are your tools suitable for both DIY and professional trade use?
Cat® Power Tools are created to deliver reliable performance for both DIY users and professional tradespeople. Our range includes tools suited to home improvement projects, renovations, and general maintenance, as well as heavy-duty applications required on professional job sites.
Each tool is designed to perform for its intended purpose, with features focused on durability, power, efficiency, and user comfort. We recommend reviewing the product specifications and duty ratings to ensure the tool is suitable for your specific application.
If you’re unsure which tool best fits your needs, please email support@catpowertools.com.au or speak with your authorised Cat® Power Tools retailer for further support.
Are your tools compliant with Australian/New Zealand safety standards?
Yes. Cat® Power Tools are compliant with all applicable Australian and New Zealand safety standards. Our products are tested and certified to meet relevant regulatory requirements, ensuring they align with the
correct guidelines.
Do your tools include built-in safety features or protections?
Cat® Power Tools are designed with a range of built-in safety features to help protect you. Depending on the model and application, these may include features such as overload protection, anti-vibration, dual
safety switches and anti-kickback systems.
Safety features vary by product, so we recommend reviewing the individual product page for detailed information about the protections included with a specific tool.
Are Cat power tools designed for heavy-duty use?
Cat® Power Tools are engineered to deliver reliable performances across a wide range of applications, including demanding and heavy-duty tasks.
However, suitability for heavy-duty use depends on the specific model and its intended application. We recommend reviewing the product specifications to ensure the tool is fit for your workload and environment.
If you’re unsure which model best suits your needs, please email support@catpowertools.com.au or speak with your authorised Cat® Power Tools retailer for further support.
Where can I buy Cat power tools in Australia?
Cat® Power Tools are available from authorised retailers across Australia, both in-store and online. Visit our Store Locations page to find your nearest Cat® Power Tools retailer.